First (offsite), second-level-support for
front, middle and back-office-systems
Responsible for the smooth operation
of external accessibility e.g. Reuters,
Bloomberg, AUTEX
Responsible for application operation
Responsible for debugging and analysis,
when necessarily in cooperation with the
respective manufacturer
Installation + configuration of the systems
in close cooperation with you and the
manufacturers on test, UAT and production
Drawing up, maintenance and
administration of error logs
Support in the maintenance of your
static data
Support in the introduction of tools
for in-service monitoring (Tivoli, Patrol)
on your production computers
according to your initial instructions
Installation of new releases on
test and UAT computers
Delivery of releases tested by
UAT in production with you
Maintenance of individual test-
environments
